Haven User Guide
The guidebook

Running your properties in Haven

This guide assumes you have never opened Haven before, and that nobody has shown you around. It walks through the whole business — putting a building in, signing a renter up, billing the month, handling a repair, answering an owner — in the order you are likely to need it. Start at the top on your first week, or jump straight to the chapter you need.

Written for landlords, property managers, and the front office · No technical knowledge needed

Getting started

What Haven isThe one-place-for-everything tour: what lives in Haven and who looks at it. Setting up, in the right orderFour things, in order — and the rest of Haven builds itself from them.

Your portfolio

PropertiesThe page that answers every question about one address. Units and vacancyThe vacancy board, and why you never set a unit to occupied yourself. Photographs of a propertyA gallery per building, a cover on the list, and no GPS left in them. What a property is worthA free valuation that shows its arithmetic, and honest rent position.

Renters and leases

RentersThe person, not the tenancy — and why that distinction holds it all up. LeasesWhere the money is defined — and what each lease status really means.

Leasing

ApplicationsFrom application to a lease awaiting signature, typed once. Screening and the decisionYour policy, your decision, and the notice the law owes an applicant.

Money

How the money is keptFour rules that explain every money screen in the product. Rent roll and billing runThe monthly run — previewed first, and safe to press twice. PaymentsWhat came in, what has not cleared, and what came back. InvoicesA document about charges that exist — never a second way to charge.

Maintenance

Work ordersEvery repair, every change kept, and a bill-back that cannot double. VendorsWho you send, and whether they are safe to send.

Running the place

The dashboardWhat this morning looks like, worked out as you open it. The calendarEverything already in Haven, shown on the day it happens. ReportsEleven reports, every one built from the ledger as it stands. AppearanceYour company's look, and each person's own dark or light. Staff and rolesFive roles, and exactly what each of them may touch. Getting helpHow to reach us, and what to say so it is fixed on the first reply.