Photographs of a property

Every property page has a grid of pictures. Choose up to twenty at a time, drag them into the order you want, and give any of them a caption. JPEG, PNG, HEIC, WebP and GIF all work, so pictures can come straight off a phone without being converted first, and a single file may be up to 20 MB.

The cover picture

One picture is the cover, and the cover is what appears beside the property in your list of properties — which turns a page of addresses into a page of buildings. The first picture you upload becomes the cover on its own, so if you only ever add one there is nothing else to do. Choose a different one whenever you like, and if you delete the cover the next picture takes its place rather than leaving the row blank.

Two labels worth using

• The unit it shows. A photograph of Unit B's kitchen belongs to the building but is about the unit, so a picture can name the unit it shows and the grid labels it. This is what makes a fourplex's pictures readable instead of forty tiles in a row.
• Office only. Damage, a turnover, a roof before it was replaced — not every photograph is one you would hand out. Any picture can be marked as your office's own, and the grid tags it so you can see at a glance which ones those are.

What happens to a picture on the way in

Nothing is stored as uploaded. A phone photograph is several times larger than any screen needs and carries the exact spot it was taken at, written in by the camera. Haven resizes each picture as it arrives, makes a small second copy for the list, turns a sideways picture the right way up, and removes the camera's data — including the location — before storing it. A file that is not really a picture is refused rather than stored.