Haven is the software a rental business runs on — the buildings, the units, the people in them, the leases they signed, the money owed and paid, and every repair anyone has asked for. Built for the office that knows each property by name, not for a call center.
One application for the property, the people, the money and the repairs — and every figure in it traceable to the record it came from.
The building and the leasable thing inside it, with taxes, insurance and its expiry date, HOA dues, your management fee and the utility billback policy. Occupancy is counted from the units every time you look, never typed in, and a unit taken offline for a renovation stops counting as a vacancy you are failing to fill.
A renter is a person, not a tenancy — which is what makes roommates, renewals and a returning renter work years later. The lease holds the term, the rent and its due day, recurring extras, late-fee rules, the deposit and the notice period, and a renewal writes a new lease instead of editing last year's.
Every dollar is a row on the lease's ledger. A balance is the sum of those rows, worked out when you look at it, so there is nothing to reconcile at month end. Mistakes are voided rather than deleted, and a returned payment adds rows rather than removing one — the history reads the way it happened.
Applications carry their own reference, their documents and a recorded decision. Record the screening report you ran and Haven checks it against your policy, shows each test passing or failing as advice, and writes the FCRA adverse-action notice when a decline or a conditional approval owes one. An approved application converts into a renter and a lease without retyping any of it.
One work order per repair, against the property and the unit, with the renter's own words kept separate from your staff's interpretation. Urgent means habitability and raises a notice. Every change is appended, never edited away, and completing a renter-billable job posts that charge exactly once.
Eleven of them: money collected, charges billed, delinquency and aging, owner statements, deposits, rent roll, occupancy and vacancy, lease expirations, maintenance, leasing, and insurance and compliance. Cash and accrual are never mixed in one figure, and every one exports to a spreadsheet.
A page of addresses becomes a page of buildings — and answers the two questions that come up constantly, showing its workings for both.
It goes down as well as up. A property bought at the top of its market shows a number below what was paid, because that is what happened.
Rent does not post itself. A billing run is the least reversible thing in the product, so it happens when a person decides it does — after reading exactly what it is about to do.
Not yet. Renters pay you the way they pay you today — your bank, your card terminal, a check in the office — and your office records the payment against the lease. Card and bank processing inside Haven is being built; when it lands, money will move through your own account, not ours.
Not yet. Haven today is the office application. A renter portal carrying your own branding is planned, and it will share the same records rather than being a second copy of them.
Nothing. It indexes what you paid forward using the house price index the Federal Housing Finance Agency publishes for your ZIP code. There is no data service to sign up for and nothing to switch on. Where the index does not reach a ZIP code, Haven falls back to the state figure and says so on the page.
No, and it will not pretend to. It checks a screening report against the policy you set and shows each test passing or failing as advice. The decision is the landlord's — and when a decline, or an approval with a condition, is based on that report, Haven writes the adverse-action notice the applicant is owed.
Not today. Marking an invoice sent is your record that it went out, not an instruction to Haven to send it, and printing is your browser's. We would rather say that plainly than have you find out on a rent day.
Haven is in development and trials open at launch. Tell us how your portfolio is set up — how many properties, how many units, how rent comes in — and we will show you what Haven does with it and tell you the moment it opens.
Tell us how your portfolio is set up and we will show you what Haven does with it. The guide walks through the whole product, screen by screen, in the meantime.