Support — Axion Software

Email us

The fastest way to reach a human. Include your business name and the product you are using.

Open a ticket

A form that files a real support ticket and hands you the number. If you already have an account with us, it gets attached to it automatically.

System status

Is it us, or is it just you?

Whether the platform is having a problem right now, what we are doing about it, and any maintenance coming up. Worth checking before you write — if it is on that page, we already know.

Contact form

Send us a message

For sales and general questions rather than support. It reaches the team, not the support desk.

Text messaging help

If you received a text message from us and want it to stop, you do not need to contact anyone — just reply STOP to the message. The number is suppressed across every Axion product, not only the one that texted you.

STOP	Stops all messages. You will get one confirmation and then nothing further. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, and OPTOUT.
START	Opts you back in after a STOP. We also honor UNSTOP, SUBSCRIBE, and OPTIN.
HELP	Replies with our contact details. You can also email us at any time at [email protected].

Keywords work on any message, are not case-sensitive, and are matched on the first word. Standard message and data rates may apply — we do not charge you for the messages, though your mobile carrier may. Message frequency varies with your account activity. Mobile carriers are not liable for delayed or undelivered messages.

Full detail on what we send and how consent is recorded is on our SMS Policy page, and how messaging data is stored and shared is in Section 3 of our Privacy Policy.

Which product are you using?

Axion Software builds and hosts the platform behind several products. If you are a customer, student, parent, or client of a business that uses one of them, that business holds your records — contact them directly for anything about your account, enrollment, billing, or personal information. We can help them, but we cannot change their records for you.

Axion Dojo — martial arts school management. See the product page.
Axion Dojo Organization — multi-school networks. See the product page.
Cedar — trade contractor management.
Custom SaaS — applications we built and host for you. See custom development.

Response times

We answer support email during U.S. business hours, Monday through Friday. Most questions get a reply the same business day; anything involving a server or a payment is picked up first. If you have a written service-level agreement with us, that agreement governs.

Account, billing, and data requests

Account holders can reach us at [email protected] for billing questions, plan changes, data export, or account closure. To exercise a privacy right over information we hold, see Section 7 of our Privacy Policy.

See also our Terms of Service, Privacy Policy, and SMS Policy.