Work orders

A work order is one repair, against a property and usually a unit. Choose the unit and Haven attaches its current lease and primary renter for you, so the job knows whose home it is in. Each one gets a reference like WO-1042.

Write down what the renter said in their own words in the reported field, and keep your interpretation in the notes. Six weeks later, in a disagreement about what was reported, those are two different things.

Urgent means habitability

Priority is urgent, high, normal or low, and urgent is reserved for habitability — no heat, no water, no working door. An urgent work order raises a notice on the dashboard, puts a red count on the menu, and heads the needs-attention list until it is dealt with. Use it for what it means and the badge keeps meaning something.

Every change is kept

The history is append-only: created, assigned, scheduled, every status change, every note, every cost, every photograph, each with who and when. Nothing is edited away. Notes can be marked visible to the renter or kept internal, and photographs upload up to 8 MB each.

Assigning and finishing

Assign it to a vendor or to your own staff, with a scheduled time; a job with a time on it becomes scheduled, and the time is what puts it on the calendar. When you complete a job that is billable to the renter, with a cost on it, Haven posts that one charge to the lease and links it — so completing the same job again never bills it twice.