Getting help
Cedar's support team can help with sign-in, with a screen that is not doing what you expect, and with anything in this guide that is unclear.
How to reach us
- Open the Support page and send a ticket.
- On the desktop, the support chat button in the corner of the screen opens a chat.
What to include
- The name of the page you were on, and what you were trying to do.
- What happened instead, and any message the screen showed, word for word.
- The customer or project it concerned, by name, so we can find the record.
- The time it happened, and whether you were on a computer or a phone.
Include the exact words of any error. A screenshot helps. Do not send a password or a full card or bank number in a ticket or a text.